I have spent over 6 days waiting for an order to be delivered by hermes from Marisota. I have spent over an hour and a half on the phone to Marisota this week and the parcel still isn't delivered. I have had the money taken from my account and the customer service is appalling!! Hermes are also a disaster. The parcel is for my 81 year old aunt who lives in a nursing home. They have delivered to her before with no problem. They are saying they have attempted 3 times this week. There is someone there 24/7 I am beyond disgusted with the lack of customer service from Marisota they don't seem to care one bit